Cancellation & Refund Policy

Last updated: January 2026

This Cancellation & Refund Policy applies to all bookings and services provided by Uproot Charcuterie ("Uproot," "we," "us," or "our"). By booking services with us, you acknowledge and agree to the terms outlined below.

1. General Policy

Because our offerings involve advance planning, ingredient sourcing, and custom preparation, cancellations and changes may result in charges as outlined in this policy. All cancellation requests must be submitted in writing via email to hello@uprootcharcuterie.com.

2. Cancellation Timeline & Fees

Cancellation fees are based on the time the cancellation request is received relative to the scheduled event or delivery time:

• More than 48 hours before the event time:
  Cancellations may be eligible for a credit toward a future booking, minus any non-refundable deposits or costs already incurred. Credits have no cash value and must be used within the timeframe specified at issuance.

• Between 12 and 48 hours before the event time:
  Clients are responsible for 75% of the total invoice amount. Any remaining balance may be issued as a credit at our discretion.

• Less than 12 hours before the event time:
  Clients are responsible for 100% of the total invoice amount.

3. No-Shows

Failure to be available at the scheduled event or delivery time without prior cancellation will be treated as a cancellation made less than 12 hours before the event and will be charged 100% of the invoice total.

4. Credits & Refunds

Uproot Charcuterie does not offer cash refunds. Approved cancellations may be issued as a credit toward future services at our discretion. Credits are non-transferable, have no cash value, and must be redeemed within the timeframe provided. Processing times and terms may vary based on the nature of the booking.

5. Rescheduling

Requests to reschedule services are subject to availability and must be made in writing. Rescheduling requests made within 48 hours of the event time may be treated as a cancellation and subject to the fees outlined above.

6. Force Majeure

Uproot Charcuterie shall not be held liable for delays or cancellations caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, government restrictions, or emergencies. In such cases, we will work with clients in good faith to reschedule services or issue credits when appropriate.

7. Non-Refundable Deposits & Final Sale Items

All deposits are non-refundable and secure your event date and preparation time. Deposits will be applied toward the total invoice balance.

Certain items or services, including custom-designed boards, perishable goods, or last-minute orders, may be designated as final sale and non-refundable. This will be communicated at the time of booking.

8. Policy Acceptance

By booking services with Uproot Charcuterie, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.

9. Contact Us

If you have questions about this policy or need to request a cancellation or reschedule, please contact us:

Email: hello@uprootcharcuterie.com